Post:Donor Services Representative Trainee
- Tracking Code:3945
- Job Description
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Now do something extraordinary...You are recognized for providing the best customer service to everyone. What if you could use your strong customer service skills to help build a better world for children - transforming today's world, where a child dies every seven seconds from causes related to poverty. Now that's doing something extraordinary!
Candidates selected for this role will participate in a training program to gain a working knowledge and understanding of the Donor Services Representative position and to perform the essential functions of the job at a level of performance that consistently meets expectations. To learn, understand and develop the skills necessary to acquire and maintain donor relationships through basic inbound and outbound calls. Serve as a liaison between donors and the general public as well as provide basic levels of customer service for all special programs. Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.
- Required Skills
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Keep Christ central in our individual and corporate lives. Attend and participate in the leadership of devotions, weekly Chapel services, and regular prayer.
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Under supervision, learn to answer inbound customer service calls and make outbound calls, to current and potential donors in response to all media presentations and World Vision products and services.
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Answer incoming calls using an Automated Call Distribution system utilizing a standard script for guidance.
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Recognize and respond to up-sell opportunities and actively cross-sell other WV programs when appropriate.
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Through training and active participation, gain the skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills.
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Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals.
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Develop skills to utilize technology for maintaining and updating donor information as appropriate.
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Accepts constructive feedback and welcomes instruction and direction.
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Under supervision, research and effectively respond to inquiries utilizing a variety of resource materials and methods.
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Learn and effectively communicate World Vision's involvement in ministries and projects around the world.
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Work collaboratively with team members.
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Be sensitive to Donor's needs and pray with them when appropriate.
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Attend and participate in daily devotions and weekly Chapel services.
- Keep informed of organizational announcements, activities and changes via regular reading of the WVUS Intranet and other corporate communication tools.
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- Required Experience
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- High school graduate/GED or equivalent.
- Basic routine work experience.
- Prefer a minimum of 1 year previous customer service/sales work experience.
- Spoken and Written Fluency in English & Korean, English & Spanish, English & Mandarin and English & Cantonese are strongly encouraged to apply.
Working Environment / Conditions
Required to sit in front of a computer and type and talk for extended periods of time. Wear headset.
https://worldvision.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=285702&company_id=15719&version=1&source=ONLINE&jobOwner=1012469&aid=1#