Organization:Calvert FoundationLocation:BethesdaMarylandUnited States
Opportunity Type: Internship
About the Organization:
Calvert Foundation was incorporated in September 1988 as an independent 501(c)(3) nonprofit corporation. Its mission is to maximize the flow of capital to disadvantaged communities in order to create a more equitable and sustainable society. Calvert Foundation's portfolio comprises investment in a diversified mix of high-impact organizations whose missions include affordable housing, microfinance, fair trade coffee, small business development, and the establishment of essential community facilities.
About the Job:
Calvert Foundation is seeking a Senior Help Desk Analyst. S/he will be responsible for maintenance and administration of LANs and VoIP Server. S/he will also be responsible for supporting Help Desk requests from staff to include receiving, prioritizing, documenting, and actively resolving end user requests.
Tasks and Responsibilities:
- Perform move, add, and change for Active Directory, Microsoft Exchange 2010, Salesforce, SharePoint, and VoIP server;
- Work closely with contractors and vendors in regard to maintenance and support;
- Deploy and maintain network peripherals and workstation;
- Act as the primary contact for all users with hardware, and software problems;
- Ability to explain and tech basic software and hardware usage to broad experience level of users;
- Develop troubleshooting skills by using effective investigative methods;
- Provide support on adhoc projects involving other systems;
- Participate in monthly weekend system maintenance.
Qualifications:
- At least 1 year experience with Windows Server 2008, Microsoft SharePoint, Microsoft Exchange 2010 Server in support and administration;
- At least 1 year experience with VoIP in support and administration;
- At least 1 year experience with Salesforce (recommended but not required);
- At least 1-2 years’ experience with Helpdesk support;
- Intermediate MS Office 2010 Application (Word, Excel, PowerPoint, Outlook, Access) and Windows 7 knowledge;
- Ability to clearly communicate technical concepts and procedures to non-technical users;
- Knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware and peripherals;
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills;
- Demonstrate consistently good customer service skills and be a team player;
- Working knowledge of computer network system environments and peripheral devices;
- Ability to multi task, work independently with minimal supervision.
Closing Date: 01 Dec 2013
How to Apply:
Interested candidates can send their resume and cover letter to jobs@calvertfoundation.org
Please mention “Senior Help Desk Analyst” in the subject line.
Contact:
Human Resource Officer
jobs@calvertfoundation.org
7315 Wisconsin Ave, Ste 1000W
Bethesda
Maryland
20814
United States
Telephone: 301-280-6000
Fax: 301-280-6060
How to Apply
http://www.microfinancegateway.org/p/site/m//template.rc/1.11.193793