Closing Date: Tuesday, 28 May 2013
World Bank
1818 H St NW
Washington, DC 20006
(202) 473-1000
Background / General description:
The World Bank Group (WBG) HR Shared Services (HRSSD) team supports a Human Resources Services (HRS) organization that is agile, focused and accountable, and produces measurable results by providing streamlined technology and service solutions that create capacity, build strategic capability, enhance staff experience and enable value creation for the Bank.
HRSSD goal is to provide world class delivery of HR services to staff and drive automation and self-service to redirect HR resources to tasks that directly impact the ability of the Bank to capitalize on the talent of its people
HRSSD has a vacancy for the role of a Business Solutions Officer responsible for the development, coordination and implementation of HRSSD related projects and process improvements. This position reports to a Program Manager with many tasks completed with the direct supervision from senior staff members.
Duties and Accountabilities:
Apply project management, lean, and six sigma techniques to enable HRS business strategy.
Work closely with respective project teams to further develop global simplification, standardization, and value creation.
Provide change management leadership to process stakeholders impacted by the implementation of, and improvements to, global standards.
Work with the respective program, project, and process transformation teams, interact with all levels of the organization and be able to facilitate groups.
Design and implement frameworks and decision support systems to capture, track and report process and performance metrics.
Provide consulting services in managing continuous improvements and operational excellence.
Coach and train staff in business performance excellence.
Collaborate and partner with business owners in value creation.
Selection Criteria:
COMPETENCIES:
- Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
- Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
- Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
- Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
- Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.
OTHER SELECTION CRITERIA:
- Master's degree with at least 5 years of experience
- Demonstrated ability to construct a vision, think creatively to solve issues, and being goal-oriented
- Proficient in techniques including Value Stream Mapping, Process Mapping, Project selection and chartering, information/data measurement and analysis, Kaizen/ Rapid Improvement workshops
- Proven ability to work in a team and multi-cultural environment, with minimal supervision
- Hands-on and action-oriented approach
- Advanced knowledge of Microsoft Office applications (Excel, PowerPoint, Word, MS Project, MS Visio)
- Excellent interpersonal skills
- Excellent oral and written communication skills in English;
- Experienced facilitator with proven ability to drive organizational change
- Strong collaborative skills
- Facilitation skills for productivity and lean events/processes
- Ability to work individually or with team
- Lean Six Sigma Black Belt certified
- Project Management Professional certification a plus
http://unjobs.org/vacancies/1367957941471