Organization:Accion East and Online
Location:Boston,
United States
Opportunity Type: Internship
About the Organization:
Accion East and Online is a member of the U.S. Accion network. It is a nonprofit microfinance organization
that provides lending and financial education to entrepreneurs nationwide. It helps local businesses and communities grow by driving job creation and retention with each microloan.
About the Job:
Accion East and Online is seeking a Bilingual National Intake Specialist Intern. S/he will be a member of organization's intake team and will contribute to the organization's mission by providing support to microloan applicants. This unpaid internship based in Boston, Massachusetts is from September 2013 until December 2013.
Tasks and Responsibilities:
- Provide outstanding customer service;
- Work on monthly intake report (tracking customer service trends);
- Respond to phone calls and inquiries promptly;
- Process loan applications;
- Respond instantly to online chat function;
- Serve as a resource for prospective clients regarding general requirements;
- Sell appropriate microloan and alternative products to potential clients.
Qualifications:
- Bilingual English/Spanish required;
- High attention to detail;
- Engaging phone manners;
- Strong communication skills;
- Ability to handle large caseload;
- Interest in customer service;
- Proficient in Microsoft Office Suite.
Posted: 16 Jul 2013
Closing Date: 15 Aug 2013
http://www.microfinancegateway.org/p/site/m//template.rc/1.11.192040